FAQ

  • The 2 weeks unlimited for $69 is the best way to try Lagroove! This is available to new clients. No commitment necessary after the 2 weeks, but if you choose to upgrade to a membership, you will lock in a discounted monthly rate ($20 off every month).

    You can buy memberships right here on our website (‘Book a Class’ or ‘My Account’) or you can book on the Lagroove App (available in the app store).

    Additionally you can book classes or buy packages from the MindBody app (available on the app store)

  • All sales are final and non-refundable.

    All memberships will auto-renew every thirty (30) days.

    We do not offer refunds for unused classes and they do not rollover.

    Non-transferrable.

    Limit to one class per day per client.

    If you need to pause your membership due to travel, medical reasons, or the like, you may do so for a minimum of two (2) weeks and a maximum of four (4) weeks per 365 days. No retroactive pausing. Additional pauses are subject to a $35+ administrative fee. To pause your membership, fill out the “Pause Membership” form under the Policies/FAQ tab on our website. Pause requests sent via email will be disregarded.

    If you wish to cancel your membership, please fill out the “Cancel Membership” form under the Policies/FAQ tab on our website at least seven (7) days before your membership renewal date. If notice is given within seven (7) days of the renewal date, you will be obligated to pay another month. No refunds. Cancellation requests sent via email will be disregarded.

    Cancellations will take effect at the beginning of the next billing cycle; no refunds if your membership has already renewed.

  • If you have a 4, 8 or 12x per month membership, your membership renewal date corresponds with the date you purchase your membership, not necessarily the first of the month or your first class. Please check your account to confirm the date your membership begins and how many passes you have left in order to appropriately schedule your classes.

    MindBody will allow you to book a class even after you have used all of your classes for the month; but the cost of that class remains your responsibility and will be billed to your account ($35 single class for overages).

  • If you wish you upgrade your membership to a higher tier, please reach out via email (info@lagroove.com).

    If you wish to downgrade your membership to a different tier, you must fill out the membership cancellation form, noting which membership you want to downgrade to. Normal cancellation policy applies (7 days notice required).

    Clients with a special discounted rate will lose the discount if downgrading.

  • It is the client’s responsibiity to ensure the credit card on their account is active. Declined membership renewals may result in a frozen account and/or additional fees. If needing to purchase grip socks for class and payment declines, you will not be allowed to take class, no exceptions. All retail items MUST be paid for at time of purchase.

  • All sales are final and non-refundable.

    All class packs have an expiration date of one (1) year.

    Non-transferrable.

    Limit to one class per day per client.

  • You can book classes right up until the class start time on our branded app, website, or the MindBody app. If you aren't able to book a particular class, it's because the class is full. We recommend booking in advance to secure your spot.

    When signing up for and purchasing classes, you are signing up for and paying for class times, not instructors. Our schedule is subject to change without notice. We do not waive fees or return classes for instructor and schedule changes.

  • You are able to cancel your class on our branded app, website and the MindBody app. We do not accept cancellations via phone or email.

  • Due to the limited number of spaces available in each class, all group classes require a 12-hour cancellation notice.

    All clients with an unlimited membership (Monthly Unlimited, Founder’s, Fashionably Late Founder’s, 2 Weeks Unlimited) will be charged a $15 late cancel fee if the cancellation occurs within 12 hours of the class start time.

    All clients with a class pack or limited monthly membership (Single Class, Get Groovin’ Intro Pack, 5 pack, 10 pack, 4 pack membership, 8 pack membership, 12 pack membership) will lose the class if the cancellation occurs within 12 hours of the class start time.

    All clients: failure to show up for your booked class without cancelling will result in a $20 no show fee and you will lose the class.

    If you book a class but come to a different class that day, the cancellation policy still applies for the missed class, even if the teacher is the same. There are no exceptions to this rule.

    All fees are non-refundable.

    Late cancellations or no shows due to illness or inclement weather still follow our normal cancellation policy so please plan accordingly.

  • If you wish to show up for an earlier class than what you have scheduled, we request that you late cancel the already booked class and rebook your new class before you arrive at the studio. You will be charged the late cancel fee or will lose the class you cancelled depending on your membership/package option (see cancellation policy).

  • You are able to move a class you signed up for to a different time, but you will still be charged a cancellation fee or lose the class if the move occurs outside of our cancellation window, even if the teacher is the same for the new class you are booking.

  • To protect the health of our staff and clients, Lagroove has a zero tolerance sick policy that applies to all illness, not just Covid. If you are sick AT ALL (even a sniffle from a lingering cold) please DO NOT come to the studio. We reserve the right to ask any clients whom we suspect are sick to leave and not take class.

    Cancellation policy still applies if class is late cancelled or missed due to illness.

  • For your safety and to limit disruption, the doors will lock when the class begins. If you arrive after the doors have been locked and class is in session, you cannot take class.

    If it is your first time at Lagroove and you do not arrive 10 minutes BEFORE the class start time, and attend the rundown of the machine/workout at 5 minutes ‘til, you will not be allowed to take class.

  • We ask that clients plan for a 55 minute class. If you need to leave early, please let the teacher know beforehand and choose a machine that is out of the way. We ask that you keep this to a minimum in order to limit disruption.

  • No, we do not. You must book your class prior to coming to the studio, even if you are a member.

  • We do not offer refunds. Beauty and grip socks are final sale. Clothing may be exchanged for another item if unworn and MUST have the tags attached. There are no exceptions to this rule.

  • Each class is 50-55 minutes.

  • Limit of one class per day per client. Our late cancel/no show policy applies to any additional classes booked in a day.

  • While private sessions are always beneficial, having had one prior to your first class is not a requirement. Our world-class trainers will teach in such a way that all fitness levels have a safe, fun and effective class every single time.

  • For your safety and enjoyment of the experience, please arrive 10 minutes before your scheduled class time to ensure a proper introduction to the studio, the method, and the machine. Failure to arrive 10 minutes early will result in not being able to take the class. No exceptions.

    Five (5) minutes before your class start time you will be introduced to the teacher and given an overview of what to expect during your class. It is VERY important that you do not miss this intro!

  • No we do not. We strongly believe that a great teacher can teach a single class made up of a wide range of individuals with unique needs and goals, and every client will leave feeling acknowledged, challenged and accomplished. The Lagree Method was designed this way as every movement can be modified or advanced.

  • Grip socks (available for purchase if you do not have)

    Water/water bottle (we have a delicious FloWater alkaline water station but we do not provide cups)

    Towel (optional)

  • Grip socks are REQUIRED for class. If you do not have grip socks, we have a wide variety of styles available for purchase for between $16-$20.

  • If Lagree is your primary form of exercise, we recommend taking class a minimum of 3x per week in order to see killer results.

    If cross-training, talk to one of our trainers for a more customized recommendation

  • Yes, there is a large parking lot in front of and beside Lagroove with free and ample parking.

  • Clients are required to wipe down their machine after every class with the provided antibacterial wipes. Additionally, the studio is cleaned and disinfected daily to ensure maximum cleanliness.

  • No. All clients must be at least 18 years old in order to attend class.

  • Please email info@lagroove.com with “Private Session Inquiry” in the subject line and we will get back to you about scheduling your private session.

  • Sure is! You’ll see an option to be added to the waitlist when you are trying to book. If a spot opens up you will be notified via email and instructed to book your spot. If you are on the waitlist for a class and do not get in, you will not be added.

  • We do not have showers, but we do have a bathroom area where you can freshen up, and two private changing rooms.

  • Absolutely. We have cubbies in the back area where you can safely put all of your belongings. We have a front desk associate 24/7 and all doors remain locked during every class.

  • Food and drinks are NOT allowed in the workout area, water only, and must be sealed in a closed container. If you wish to bring coffee, tea, granola bar, or the like, it must stay in the cubbie area. Please limit leaving class multiple times to take sips or bites as it is disruptive to the class.

  • Please refrain from using your cell phone during class. If on call for a potential emergency, please let the teacher know beforehand, use a machine that isn’t front and center, and discreetly step out if you need.

  • We kindly ask that pets and children stay at home. Only those at the studio to take a class are welcome.

  • No. We kindly ask that all clients leave shoes in the cubby area and that only grip socks are worn in the workout space to maintain cleanliness. Only teachers may wear shoes in the workout space.

  • Yes we do! Please email info@lagroove.com for more information.

 

Still have a question?

Email info@lagroove.com and we’ll get back to you with an answer ASAP!